FAQ

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What are your shipping options?

We offer reliable local and international shipping services through God is Good Logistics and DHL.

Do you offer international shipping?

Yes, international shipping is available for our customers.

How long will it take to receive my order?

Yes, international shipping is available for our customers.

What payment methods do you offer?

Local shipping takes 3–5 working days, while international shipping takes 7–10 working days.

What if my package is lost or damaged?

If your package is lost or damaged due to an error on our end, we will take full responsibility and provide a replacement.

What is your return policy?

We do not offer refunds; however, exchanges are available within 24–48 hours.

How do I return an item?

Please file a formal complaint immediately to determine if the item is eligible for exchange.

Can I exchange an item?

Yes, please contact us directly to initiate the exchange process

How long does it take to process a return or exchange?

Returns and exchanges are handled promptly once eligibility is confirmed. Contact us for details.

How can I contact customer service?

You can reach us via email or phone using the contact information provided on our website.

What are your customer service hours?

Our customer service team is available to assist you Monday to Friday, from 9:00 AM to 5:00 PM.